I have not received my order, why?

Orders may take up to 3-5 business days to be processed. Shipping can then take up to 2-4 weeks.

If an incorrect address was provided, your order could have had an attempted delivery, and been returned to our warehouse. If this is the case, a Raw Talent Inc. representative will contact you as soon as it is received.

What if I received my order in the mail, but it's wrong?

If you have received your order and it is wrong due to an error caused by Raw Talent (meaning you ordered a specific size or color and received a Different item), send it back to us at:

Raw Talent Inc.
Returns/Exchanges
737 Harry McCarty Road Suite 505
Bethlehem, GA 30620

Include the product, and a copy of your invoice. We will send out the correct order once the return is received. We request that you please e-mail us about any problems immediately so our warehouse can be aware of the return before it arrives.

****We strongly recommend keeping a tracking number and/or delivery confirmation when shipping packages back, as we are not responsible for lost or stolen packages.****

What If I ordered the wrong item?

If the Product is not washed or damaged you can send it back to us for a refund. Please include the item and a copy of your invoice. Upon receipt of the package, a credit will be applied to the card used for the purchase (less shipping and handling). Just send your exchanges to:

Raw Talent Inc.
Returns/Exchanges
737 Harry McCarty Road Suite 505
Bethlehem, GA 30620

Orders ONLY qualify for return if the incident is reported within seven (7) days of the items ship date. ****We strongly recommend keeping a tracking number and/or delivery confirmation when shipping packages back, as we are not responsible for lost or stolen packages.****

Can I get a tracking number?

Unfortunately we do not offer tracking numbers for orders placed online. When your order is shipped, you should receive a shipping notification via email.

Where is Raw Talent Inc located?

The Raw Talent Inc shipping warehouse is located in Bethlehem, GA.

Does Raw Talent Inc accept INTERNATIONAL ORDERS?

Yes, during the check out process, be sure to specify your address, province and country. International shipping rates and time frames differ from those of domestic orders. Raw Talent Inc is not responsible for any taxes or tariffs you may incur by ordering from us overseas. Shipping and Handling costs cover our shipping and handling costs to send the item to you, everything else is your responsibility.

How can I pay for my order?

Raw Talent Inc. currently accepts the following methods of payment:
- Credit Card(Visa, Mastercard, Discover, and American Express)
- PayPal

Why is my credit card being denied?

Here are the reasons why your card might be denied:

1. The Credit card company processing your card, for whatever reason has deemed that there are not enough funds or too many transactions on your account to process this order. You will need to contact your credit card or bank company.

2. The credit card information you entered did not pass our Billing Address Verification Check. When we check a card for available funds, we also check to make sure that the billing address of the card matches what the user entered. This is one way that we protect our customers from fraud. If the billing address doesn't match, then the order gets declined.

My order just won't go through, why?

Make sure you have filled out all of the fields, including the country you will ship to. If you still have problems, email customerservice@rawtalentinc.com with a description of your problem and we'll look into your specific case.

How long will it be until my order ships?

We have a 2-4 week shipping time for orders within the United States. It can take as little as three days for delivery depending on the efficiency of your local postal service. International shipping times vary.

How do I know if the item I want is in stock?

All items have real-time inventory display on their product detail pages.

The inventory system powering Raw Talent is extremely accurate, however, in the event that an order is placed for an item that is not in stock, Raw Talent will offer a few solutions:

1. Swap the out of stock item with another item of equal value.

2. Wait until the item becomes available.

3. Have a credit applied to your card for the out of stock item and have the remianing items ship.

Raw Talent will attempt to get in touch with you to get a final decision regarding the out of stock item. If Raw Talent cannot reach you within seven (7) days of the order being placed to make a final decision regarding the out of stock item, the entire order will be held until the out of stock item becomes available.

What is a Card Code?

The card code is a three or four digit number located on the back of credit cards and bank cards. This number is an added fraud protection feature used when someone is purchasing a product online or over the phone.